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Zendesk AI EU AI Act Compliance Profile
Zendesk
① Risk Classification
MINIMAL
Voluntary
Minimal Risk AI System
② Model Info
③ Provider Info
ProviderZendesk
Categorycustomer service
④ Obligations
1apply
~8h effort
□ Ensure AI Literacy of Staff
$ npx complior scan
Your risk depends on how you use Zendesk AI
| Usage Context | Risk Level | Obligations |
|---|---|---|
| Internal coding tool | MINIMAL | 3 obligations (~12h) |
| Customer support bot | LIMITED | 7 obligations (~32h) |
| HR screening / hiring | HIGH | 19 obligations (~120h) |
| Credit decisions | HIGH | 19 obligations (~120h) |
| Medical triage | HIGH | 19 obligations (~120h) |
Why this tool is classified as MINIMAL
AI-powered customer service platform with automated ticket routing, bots, and agent assist.
Applicable Articles
Who does what
Zendesk (provider)Their job
- •Ensure AI Literacy of Staff (Article 4)
Risk Assessment Reasoning
Zendesk AI classified as minimal risk. Only AI literacy (Article 4) obligations apply. Voluntary codes of conduct encouraged.
Similar Models
Frequently Asked Questions
What is Zendesk AI's EU AI Act risk classification?
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Zendesk AI is classified as MINIMAL under the EU AI Act.
What are my obligations if I deploy Zendesk AI?
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As a Zendesk AI deployer, you have 1 base obligations (~8 hours estimated effort). Key articles: Article 4.
What is Zendesk AI?
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Zendesk AI is a Unknown model. It has 0 downloads on HuggingFace.
What are the EU AI Act deadlines for Zendesk AI?
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Already passed: Ensure AI Literacy of Staff — 2025-02-02.
Check Zendesk AI compliance in your codebase
One command to scan. Open-source CLI.
$ npx complior scan